Thank you for shopping with QUAINT! We are committed to your satisfaction, but please note our specific return policy:
1. Return Requirements
- Items can only be returned if accompanied by a 360-degree unboxing video showing the product’s condition upon arrival. This ensures that the item is in its original state.
2. Exchanges
- Exchanges are permitted only for defective or incorrect items. A 360-degree unboxing video is required to process an exchange.
3. Return Process
- Contact our customer service team at [india.quaint@gmail.com] with your order number and the unboxing video. We will provide further instructions..
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
Exchanges are permitted only for defective or incorrect items. A 360-degree unboxing video is required to process an exchange.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: [india.quaint@gmail.com]
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [ india.quaint@gmail.com] for questions related to refunds and returns.